WHY WE HAVE STRICT POLICIES
We are a small, family-owned facility geared at personalized care and service. We do not overbook ourselves and we maintain a specific allotted amount of dogs we groom in one day, a maximum set amount of dogs we will board at once, and a maximum of 10 daycare dogs per supervising pet care associate. We stay fully booked on a regular basis. It is very important for us to maintain an organized system in order to offer the highest standard of care possible. This requires planning ahead and appropriately staffing our facility. Cancellation requirements and deposits help us maintain consistency and quality as well as fairness for all of our clients and staff.
MAINTAINING A CALM ENVIRONMENT
Please use soft, calm, tranquil voices in order to help maintain a tranquil environment for our guests. Using high pitched, excitable, or loud voices in the lobby can cause a disruption to our grooming wing while grooming is in session, potentially causing an injury. Please do not disrupt our boarding guests through their windows. We value providing a calm and peaceful environment for all our guests.
All dogs need to be on leash, in carriers, or carried securely. Please do not approach other dogs that are not your own. Please be mindful that we work with all kinds of dogs, including working or military dogs that are not dog friendly. Do NOT let your pet run around our parking lot or run around our lobby off leash! Do not open any doors to any rooms or go into our boarding hallways unless escorted.
For privacy reasons, we do not allow unauthorized videography/photography on property. We take photos and videos of your pets while in our care and these may be used on social media, our website, or for any other marketing or promotional purposes with full ownership of rights and interests to such media. Please do not use our media without authorization.